Privacy Policy

1What Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identity and contact details — your name, email address, billing address, and phone number (if you choose to provide it).
• Account information — your username, a securely hashed password, subscription type and status, and reading preferences.
• Payment information — billing details needed to process a transaction. Payments are handled by our third-party payment processors and we do not store full card numbers on our systems.
• Purchase and subscription history — records of the books and subscriptions you have bought, renewal dates, and receipts.
• Technical information — IP address, device type, operating system, browser type and version, time zone and referring URLs.
• Usage information — pages viewed, reading progress, time spent on the Site, clickstream data, and interactions with features.
• Communications — the content of any emails, contact form submissions, reviews, support requests, and feedback you send us.

2How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you register an account, purchase the Book, start a subscription, contact us, or leave a review.
• Automatically via cookies, server logs, analytics tools, and similar technologies when you use the Site.
• From third parties such as payment processors, delivery and fulfilment partners, and advertising or analytics platforms.

3How We Use Your Information

We use your personal information for the following purposes:

• To provide you with access to the online Book, deliver e-book (PDF) downloads, and ship any print editions you have ordered.
• To create and manage your account, process payments, issue receipts, and manage subscription renewals and cancellations.
• To respond to your questions, provide customer support, and handle complaints, refund requests and warranty claims.
• To send you transactional emails, such as order confirmations, renewal reminders, receipts, and service notices.
• To send you marketing communications about new books, updates, products and offers where you have consented to receive them. You can unsubscribe at any time.
• To improve the Site, understand how it is used, develop new content, and analyse reading patterns on an aggregated basis.
• To detect, investigate and prevent fraud, abuse, security incidents, and breaches of our Terms and Conditions.
• To comply with our legal and regulatory obligations, including tax, accounting, and consumer protection laws.

4Disclosure of Your Information

We may disclose your personal information to:

• Payment processors such as Stripe and PayPal, to charge your nominated payment method and manage subscription billing.
• Hosting, IT, email and software providers who help us operate the Site and deliver our services.
• Analytics providers such as Google Analytics, to help us understand how the Site is used.
• Print-on-demand and shipping partners, where you have purchased a physical copy of the Book.
• Professional advisers including our accountants, auditors and lawyers.
• Government agencies, regulators and law enforcement where we are required or permitted to do so by law.
• Any prospective purchaser of our business or assets, subject to appropriate confidentiality protections.

We do not sell your personal information.

5Overseas Disclosure

Some of the third-party providers we use may store or process your personal information outside of Australia, including in the United States and the European Union. Before disclosing your personal information overseas we take reasonable steps to ensure that the recipient handles it in a way that is consistent with the Australian Privacy Principles.

6Cookies and Tracking Technologies

The Site uses cookies and similar technologies to make the Site work, remember your preferences, keep you logged in, analyse traffic, and measure the effectiveness of our marketing. You can configure your browser to refuse cookies, but some parts of the Site may not function properly if you do.

7Data Security

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes encrypted connections (HTTPS), hashed passwords, access controls, and regular review of our systems. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8How Long We Keep Your Information

We keep your personal information for as long as your account is active, for as long as you have an active subscription or outstanding order, and for any period afterwards that is required to meet our legal, tax and accounting obligations. Financial records are typically kept for at least seven (7) years in accordance with Australian law. When we no longer need your personal information we will either delete it or de-identify it.

9Your Rights

Subject to some exceptions under the Privacy Act, you have the right to:

• Ask for access to the personal information we hold about you.
• Ask us to correct personal information that is inaccurate, out of date, incomplete or misleading.
• Ask us to delete your personal information, subject to any legal obligations we have to retain it.
• Withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any email or by contacting us.
• Make a complaint about how we have handled your personal information.

To exercise any of these rights please contact us at [email protected]. We will respond within a reasonable period, and in any case within 30 days. If you are not satisfied with our response you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10Children

The Site and our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

11Third-Party Websites

The Site may contain links to third-party websites, plug-ins and services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control those third-party sites and are not responsible for their privacy practices. We encourage you to read their privacy policies.

12Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Site and change the ‘Last updated’ date at the top. Where changes are material we will take reasonable steps to notify you, for example by email or a notice on the Site.